- Call handling with automatic follow-up routing
- Accountability with clear owners and due dates
- Quality checks and documentation ready for audits
40%
Faster response time
99%
Follow-ups captured
1 week
Team adoption timeline
Built for day-to-day care operationsEverything your coordinators need to keep residents safe, families informed, and teams accountable.
Call handling that closes the loop
Capture every call, record outcomes, and auto-route follow-ups so nothing falls between shifts.
Coordinated field teams
Assign owners, set due dates, and keep carers, nurses, and coordinators aligned in one workspace.
Quality and compliance ready
Flag quality concerns, capture evidence, and keep an audit trail to stay inspection-ready.
Care plans into action
Turn care plans into tasks with checklists, reminders, and structured next steps for every visit.
Live visibility for managers
See what’s in progress, what’s blocked, and who is accountable at a glance.
Built for UK care standards
Workflows tuned for CQC expectations with documented follow-ups and resident safety in mind.
How your teams work in Day2Day Care
A guided workflow from the first call to resolved follow-up
Give coordinators a clear path: log the call, capture the outcome, assign follow-up, and prove it’s done. No loose ends, no orphaned tasks.
Step 1
Triage
Log the call, capture caller details, and mark urgency in seconds.
Step 2
Resolve or route
Mark the outcome, assign the right teammate, and schedule follow-up with reminders.
Step 3
Track to done
Convert into tasks and subtasks, keep notes in one place, and surface blockers early.
Step 4
Assure quality
Capture quality signals, escalate when needed, and keep compliance-ready records.
Quality & safeguarding
Flag quality concerns, capture evidence, and keep a secure audit trail. Escalate immediately when vulnerable residents need it.
- Quality issue logging with structured notes
- Assign accountable owners and deadlines
- Exportable history for inspections
Family and team confidence
Keep families informed and staff aligned with clear ownership, timelines, and updates on every follow-up.
- Shared timeline of calls, notes, and outcomes
- Visibility into open follow-ups and blockers
- Alerts for high-priority or emergency events
Ready to see it live?
Give your coordinators the tools to resolve every call this week.
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Pricing that scales with your care teams
Get started on our free plan and upgrade when your operation grows.
- Call logging with outcomes and follow-up routing
- Task conversion with assignments and due dates
- Unlimited residents, contacts, and family participants
- Team workspaces with role-based access control
- Email support during UK business hours
- Everything in Essentials
- Quality flags and audit-ready history
- Visit notes, attachments, and evidence capture
- Team roles, approvals, and assignment workflows
- Analytics exports for calls, tasks, and follow-ups
- Priority support with same-day response on weekdays
- Everything in Operations
- Dedicated success manager and tailored onboarding
- Custom data residency and retention options
- SSO/SAML and granular security reviews
- Contractual SLAs and incident response alignment
- Procurement support and executive reporting