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Terms of Service

Our terms and conditions

Last updated: 10 January 2025

These Terms of Service govern your use of Day2Day Care. By accessing or using the platform, you confirm you have authority to bind your organisation (for example, a care provider, homecare agency, or nursing service) and agree to these terms.

1. Eligibility and accounts

  • You must be 18 or older and acting for business purposes.
  • You are responsible for the accuracy of registration details and for maintaining the security of your credentials. Notify us promptly of any unauthorised access.
  • You must ensure your users are authorised to handle personal data relevant to your care operations.

2. Subscriptions and billing

  • Plans, limits, and pricing are shown on our pricing page; charges are in GBP.
  • Subscriptions renew automatically unless cancelled before the renewal date.
  • You are responsible for applicable taxes; invoices may be issued electronically.
  • We may adjust pricing on renewal with reasonable notice.

3. Acceptable use

  • Use the service only in accordance with applicable UK law, including data protection and confidentiality obligations in health and social care.
  • No unlawful, harmful, defamatory, or discriminatory content; no harassment.
  • No attempts to probe, scan, or disrupt the platform or supporting infrastructure.
  • Do not upload special category data unless necessary for your care use case and handled in line with your lawful basis and our data protection terms.

4. Data protection and privacy (UK GDPR)

  • Each party will comply with UK GDPR and the Data Protection Act 2018. You are the controller for personal data you enter; we act as processor.
  • We process personal data only on your documented instructions, to provide the service, meet legal obligations, or protect vital interests.
  • You must provide a lawful basis for processing and any required notices to data subjects. You remain responsible for data you upload.
  • A separate Data Processing Addendum (DPA) will apply where required; contact us to execute it.
  • We use appropriate technical and organisational measures to protect personal data; you must maintain user access controls and device security on your side.

5. Confidentiality

Each party will keep confidential information received from the other secure and not disclose it except to authorised personnel or advisers bound by confidentiality, or as required by law or regulation.

6. Intellectual property

  • We retain all rights in the platform and its content. You receive a limited, revocable, non-transferable licence to use it for your business during your subscription.
  • You grant us a licence to use content you submit solely to operate and improve the service.
  • Feedback you provide may be used to enhance the service without obligation to you.

7. Service availability

  • We aim for high availability but do not guarantee uninterrupted access. Planned maintenance will be scheduled, and urgent fixes may occur without notice.
  • The service is not designed for life-support or critical clinical decision-making. You must maintain contingency plans for care continuity.

8. Third-party services

The platform may rely on third-party hosting, communications, or analytics providers. Where you enable third-party integrations, you are responsible for reviewing their terms and privacy practices.

9. Suspension and termination

  • You may cancel at the end of your current billing period; prepaid fees are non-refundable unless required by law.
  • We may suspend or terminate access for material breach, security risk, or unlawful use. We will provide notice where reasonable.
  • On termination, your licence ends. We may delete or anonymise data after a retention period unless we are required to preserve it.

10. Warranties and disclaimers

  • The service is provided “as is” and “as available”. We exclude implied warranties to the fullest extent permitted by law.
  • We do not warrant that the service will be error-free or meet your regulatory obligations; you remain responsible for your compliance.

11. Liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.
  • We are not liable for lost profits, loss of goodwill, or indirect or consequential losses.
  • Our total liability arising out of these terms is capped at the fees you paid in the 12 months before the claim.

12. Changes to the service

We may update features, interfaces, or technical requirements. If a change materially reduces core functionality, we will provide reasonable notice and an option to cancel.

13. Changes to these terms

We may amend these terms to reflect product, legal, or business changes. We will post the updated terms with a new “Last updated” date. Material changes will be notified in advance where practicable. Continued use after the effective date constitutes acceptance.

14. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any jurisdiction.

15. Contact

To ask about these terms, data protection, or to request a DPA, contact our support team through the app or email our legal team at legal@day2day.care.