Frequently Asked Questions

CareOS is a care coordination platform built for UK homecare and domiciliary teams. It helps coordinators log calls, assign follow-ups, track tasks, and maintain audit-ready records—all in one workspace.

CareOS is designed for care coordinators, registered managers, and operations leads in homecare agencies, domiciliary care providers, and nursing homes. It's built around the daily workflows of office-based care staff.

Yes! We offer a 14-day free pilot with full access to all features. No credit card required. You can invite your team and test it with real workflows before committing.

Most teams are up and running within a day. We provide onboarding support, and the interface is designed to be intuitive for care professionals—no technical expertise required.

You can track incoming calls, follow-up tasks, quality concerns, contacts (residents, families, providers), and team assignments. Everything is linked together so you have a complete picture of each interaction.

CareOS is designed to complement your existing care management software, not replace it. We focus on the coordination layer—calls, tasks, and follow-ups—that often falls through the cracks in larger systems.

Absolutely. CareOS is built for teams. You can assign tasks to specific team members, see who's handling what, and ensure nothing gets missed during shift handovers.

CareOS is a web-based platform that works on any device with a browser—desktop, tablet, or mobile. This means no app downloads and instant access from anywhere.

Yes. CareOS helps you maintain audit-ready records with timestamps, ownership trails, and documented outcomes. Many teams use it to demonstrate their governance processes during CQC inspections.

Your data is stored securely in UK/EU data centres with enterprise-grade encryption. We're fully GDPR compliant and take data protection seriously.

Only your team members can access your data. We use role-based permissions so you can control who sees what. Our support team only accesses your account with explicit permission for troubleshooting.

We offer flexible plans starting from £32.50/month for small teams. Pricing scales based on your team size and feature needs. Visit our pricing page for full details.

Yes, you can cancel anytime from your account settings. There are no long-term contracts or cancellation fees. Your data remains accessible for 30 days after cancellation.

Yes, we offer a 50% discount for registered charities and non-profit care providers. Contact us with your charity registration number to apply.

We accept all major credit and debit cards, as well as direct debit for annual plans. Invoicing is available for larger organisations.